Turn any idea into a guest experience

The AI-native guest experience platform for restaurants — Loyalty & Ordering, Offers, CRM, and CDP.

app.hang.com
Hang AI
Win back the regulars we’re losing — and make the offer worth coming back for.
Loaded 90-day visit gaps
Profiled high-value lapsed guests
Sized both offers to guest AOV
Building the journey…
Ask Hang anything…
High-value win-back · Daybreak BlendsDraftDry runSaveActivate
Segment EntryLapsed 60+ days · 1,184 guests
A/B SplitOffer test · 50 / 50
A · AI offer B · fixed 20%
Generate OffersPersonalized · cap $15
Issue RewardFixed 20% off
Send Email“We saved you a seat”
Send EmailDrafting copy…

Drafting in dry run — nothing sends until you activate.

Powering guest experiences for

Firehouse Subs Jeni's Splendid Ice Creams Just Salad Hattie B's La La Land Kind Cafe Boba Guys

The platform

Every layer of guest engagement. One connected platform.

Work alongside Hang AI inside the first AI-native, all-in-one guest experience platform for restaurants.

Hang AI
Loyalty & OrderingPoints, tiers, rewards, and order-ahead
Reward stagedthank-you · +50 pts
OffersA different decision for every guest
Offer pricedtheir usual + one to try
CRMJourneys, messages, and sends
Journey wiredwin-back · 6 steps
CDPOne profile per guest
Audience resolved1,204 gone quiet

One intelligence, every layer

Loyalty & Ordering

Create a loyalty program that actually drives the next order.

Points, tiers, rewards, streaks, minigames, and Wallet passes — one program wired into ordering. Build it your way, and tune what each guest sees with Hang AI, inside the rules you set.

  • Earn rates, tiers, and rewards.Bonus rules and reward pricing, inside the rules you set.
  • Rewards guests can feelPoints, streaks, quests, and menu discovery — Hang AI paces them per guest.
  • Playable experiencesBranded minigames, mystery boxes, and scratch-offs, drawn to your brand.
  • Order ahead built inModifier-rich menus, scan & pay, earn and redeem in the cart.
Explore Loyalty & Ordering →
Building an Açaí Bowl in a smoothie brand’s app — photo option cards, a live recipe summary, and the price updating as boosters are added, with the bag already holding an item Daybreak Blends rewards with the Berry Drop quest

Offers

Every guest gets their own reason to come back.

Hang AI reads each guest’s history and your economics, then picks — or writes — the offer, the message, the channel, and the moment. You set the rails; every decision is reviewable.

  • Generate or matchHang AI creates a guest-specific incentive or selects from your catalog.
  • Personalize the whole experienceOffer, message, image, channel, challenge, and send window.
  • Your economics set the railsControl value, discount limits, audiences, and channels.
  • Every decision is reviewableInspect rationale, projected cost, fallbacks, and offer mix.
Explore Offers →
The Main Street Creamery app home leading with a personalized offer banner — Double Scoop Cone, 20% off
Offer — Double Scoop Coneshe always adds a waffle cone
Discount — 20%enough to convert, margin-safe
Send time — Tue 11:38 AMshe browses before lunch
Channel — push3× her email open rate
Message — your voicewritten to her usual order

CRM

From one prompt to a journey that’s already built.

Describe the outcome. Hang AI builds the audience, messages, waits, branches, and rewards into a working journey — in dry run until you say go.

  • Start with a prompt.Then refine in the same conversation or edit manually.
  • The whole flow, built.Triggers, waits, branches, and tests.
  • Every guest touchpointEmail, SMS, push, rewards, points, app content, and games.
  • Follow up on what they did.Opens, clicks, a game, a challenge.
Explore CRM →

CDP

Know the guest behind every order.

Orders, visits, loyalty, preferences, and consent resolve into one profile per guest. Ask Hang AI a question in plain language and get an audience, an answer, or a live board.

  • One actionable guest profileSpend, rhythm, preferences, rewards, activity, and consent.
  • Audiences from plain languageDynamic rules across recency, value, menu behavior, and location.
  • Dashboards that stay current.Hang AI builds it, watches the metric, and flags the dip.
  • One name for the same item, everywhere.Review naming issues, corrections, and custom business fields.
Explore the CDP →

The rest of the platform.

Everything you need to run the guest experience, end to end.

A slice of the catalog, product by product — every piece connected, working with your POS and ordering stack.

Loyalty & Ordering

  • Points, tiers & rewards
  • Order ahead & delivery
  • Branded minigames
  • Scan & pay
  • Wallet passes
  • Stored value & gift cards
  • Modifier-rich menus
  • Streaks & quests
  • Referral programs
  • 1:1 cart upsells
  • Challenge builder
  • Paid memberships
  • Mystery boxes
  • Birthday rewards
  • Achievement badges
  • Polls & surveys
  • Social media rewards
  • Auto-reload

Offers

  • 1:1 offer matching
  • Margin guardrails
  • Offer generation
  • Goal-based audiences
  • Per-guest rationale
  • Projected cost & mix
  • POS promotions
  • Bonus points campaigns
  • Recurring personal offers
  • Value caps
  • Expiry management
  • Free item & BOGO
  • Wallet-pass offers
  • Code pools & bulk CSV
  • Offer wallet
  • Redemption tracking
  • Fraud protection
  • Square pricing rules

CRM

  • Journeys
  • Smart send-times
  • AI message editor
  • Email, SMS & push
  • Outcome branches
  • Quiet hours
  • Always-on campaigns
  • A/B experiments
  • Frequency caps
  • Smart channels
  • Email template builder
  • AI image generation
  • Voice & style rules
  • Branded sending domains
  • Marketing calendar
  • Campaign reporting
  • Conflict rules
  • Autopilot agents

CDP

  • Smart segments
  • AI dashboards
  • Unified profiles
  • Ask your data
  • Alerts when something changes
  • Data cleanup
  • Suggested next moves
  • Custom attributes
  • Audience exports
  • Identity resolution
  • POS ingestion
  • Line-item & modifiers
  • Menu standardization
  • New-item detection
  • Natural-language segments
  • Live audience counts
  • Daily segment refresh
  • Anomaly detection

App Studio

One platform.
No two brands alike.

Your branded app, drawn screen by screen by our in-house design studio — no templates, white-glove from kickoff to launch. Hang AI then carries your brand through every experience it creates.

Juice brand appIce cream brand appJuice brand rewardsBowl brand appIce cream brand orderingCoffee brand appTaqueria brand appSmoothie brand rewards

Customer outcomes

Results you can measure.

The platform only matters when guest behavior changes.

Jeni's Splendid Ice Creams case study
4×

Program engagement

Jeni’s moved its loyalty program to Hang and now reaches 4× more guests each month, with a year of unbroken growth.

Monthly active loyalty guests · 12 months

Boba Guys case study
3×

Offer conversion rate

Boba Guys launched gamified loyalty with Hang, using personalized offers to raise engagement and conversion across 22 locations.

Personalized vs. batch offers · 22 locations

Killer Burger bacon cheeseburger on a dark background
4.7×

Loyalty participation

Killer Burger replaced earn-and-burn and a separate CDP with Hang. Participation grew 4.7× while discounting fell by half.

All locations · first year on Hang

1 of 3

Free · no commitment

See your brand on Hang.

Your app, ordering, and loyalty experience — built by our team, free.