Trust
Security & privacy.
Your customers’ data runs your business. Hang protects it with enterprise-grade controls, audited end to end — and never uses it for anything but your brand.
Certified & compliant.
Audited annuallySOC 2 Type II
Independently audited for security, availability, and confidentiality controls.
ISO 27001
Certified information security management system meeting international standards.
GDPR
Compliant with the European Union's General Data Protection Regulation.
CCPA
Compliant with the California Consumer Privacy Act for data protection.
The controls
Security in every layer.
Encryption everywhere
All data is encrypted at rest with AES-256 and in transit with TLS 1.3 — customer profiles, order history, and every message in between.
Your data stays yours
You retain full ownership of your data. Hang never uses your customer data to train shared AI models or for any purpose other than running your brand’s experience.
Data isolation
Sensitive data is isolated per brand and inaccessible by default — access is role-based, multi-factor, reviewed regularly, and logged end to end.
Resilient infrastructure
The platform runs on enterprise-grade cloud infrastructure with geographic redundancy, automatic failover, and continuous capacity monitoring.
99.9% uptime SLA
We stand behind a 99.9% uptime service-level agreement, with real-time health monitoring and instant failover built into every service.
Continuous watch
Automated security scanning, real-time threat detection, and an on-call security team watching around the clock.
The practice
How we operate.
Access control
Role-based access, multi-factor authentication, and regular access reviews. All access to production systems is logged and monitored.
Vendor security
Every third-party vendor is vetted against our security standards. Our infrastructure partners maintain SOC 2, ISO 27001, and other relevant certifications.
Incident response
A comprehensive incident response plan with defined procedures for detection, containment, eradication, and recovery — trained and drilled, ready 24/7.
Employee security
Background checks and security training for every employee, with regular refreshers and phishing simulations to keep the culture sharp.
Regular audits
Internal assessments plus third-party audits verify our controls. SOC 2 Type II and ISO 27001 certifications are maintained through annual audits.
Privacy
Your customers’ privacy, respected.
Report a vulnerability
Security concerns, questions, or a vulnerability to report — our security team reads every message.
security@hang.comRequest documentation
Need our SOC 2 report, security questionnaire responses, or other documentation for a compliance review?
support@hang.com