Hang

CRM

Every message, written and timed per guest.

Hang AI writes the message, picks the moment, and builds the whole guest journey: win-backs, welcomes, and campaigns across email, SMS, and push.

3 channels, one canvas · email, SMS & push
Sam's lock screen with her 1:1 offer push: her usual, 20% off till 1 PM
Hang AI · live 12:51 PM

Sam’s push just landed

Her usual, 20% off till 1 PM — written for her, timed to her lunch window.

She ordered at 12:51.

Journeys

Win-backs, welcomes, and lapsed-guest journeys on one canvas.

Describe it in a sentence and Hang AI drafts the whole flow: triggers from any segment or behavior, branches on real-time signals, email, SMS, and push at every step, with personalized offers ready to drop in anywhere.

app.hang.com
✦Hang AI
Win-back journey
Draft a win-back for guests quiet 30+ days.
Wiring the trigger…
Placing steps…
Trigger: 30 days since last visit
6 steps placed on the canvas
Win-back journeyJourney · draft · 6 stepsViewing

Drafted — an email opens, SMS follows for non-openers, and a control group measures lift.

Ask Hang anything…
Win-back journeyJourney · DraftLaunch
TriggerQuiet 30 days
Wait2 days
Email“We miss you”62% open
SplitOpened?didn’t openopened
SMS nudgenon-openers
Offer follow-upopeners
Experiment — auto winner

Per-step analytics; enrollment managed automatically.

app.hang.com
✦Hang AI
Fall launch
Announce the fall menu to everyone who’ll care.
Picking the audience…
Assembling channels…
Audience: 4,832 counted live
Channels ordered by guest preference
Fall menu launchCampaign · draft · 3 channelsViewing

Assembled — 4,832 guests, channels in each guest’s preferred order, and a subject A/B that picks its own winner. Smart send-times land it when each guest usually orders.

Ask Hang anything…
Fall menu launchCampaign · DraftSchedule

✦ Drafted by Hang AI · audience counts update live as guests qualify.

Audience

Fall-menu likely · 4,832 guestsCounted live

Channels

1Emailper-guest channel priority
2SMSnext if the email goes unread
3Pushapp guests · final nudge
Subject A vs Bauto winner after 2h

Schedule

Smart send-timesquiet hours respected

Frequency caps and conflict rules apply across everything you send.

Smart send-times

Send on your schedule, or on each guest’s.

Flip on smart send-times and Hang AI lands each guest’s send at the hour they usually order.

AI message editor

Write it once, or let Hang AI write it per guest.

A modern editor with Hang AI built in — it drafts, rewrites, and polishes on request. Hang writes a different message for each guest, drawn from their history and their offer.

app.hang.com
✦Hang AI
Weekend usual
Warm the Daybreak win-back — her name in the subject, oat cortado in the opener.
Reading your voice rules…
Rewriting subject + opener…
Read voice & style rules
Kept variables intact
Weekend usualTemplate · email · DaybreakViewing

Rewrote it — subject under 45 characters, opener names her usual oat cortado.

Perfect, apply it.
Saving…
Subject shortened, opener warmed

Applied. The three campaigns using this template pick it up on their next send.

Ask Hang anything…
Weekend usualEmailIn useSend testSave

✦ Used by 3 campaigns · brand voice from your rules.

Subject

“We saved you a seat this weekend”“Your oat cortado’s waiting, ⟨First name⟩”
Daybreak Blends

It’s been a minute, ⟨First name⟩

It’s been a while since your last pour…⟨First name⟩, your oat cortado misses you.

⟨Personalized intro⟩ Come in this weekend — ⟨Offer name⟩ is already on your pass.

Order your usual

No exclamation points in subjects under 45 characters. Your rule, enforced.

What ships

Everything you need to reach every guest, from welcome to win-back.

Campaigns, journeys, channels, and content tools — wired to one profile per guest, sent by Hang or synced to the stack you run.

Journeys & campaigns

  • Visual journey builder
  • Triggers, waits & batches
  • A/B experiments, auto winner
  • Per-step analytics
  • Enrollment management
  • Announcement campaigns
  • AI offer campaigns
  • Challenge campaigns
  • POS promotions
  • Marketing calendar
  • Transactional sending
  • Campaign reporting

Channels & deliverability

  • Email, SMS & push
  • Channel priority
  • Smart send-times
  • Quiet hours
  • Frequency caps
  • Conflict rules
  • Branded sending domains
  • Deliverability defense
  • Test sends

Content & AI

  • Block-based email builder
  • Brand-kit templates
  • Dark-mode transform
  • Template gallery
  • Personalization variables
  • Per-guest message parts
  • Personalized image slots
  • Subject-line A/B
  • AI message editor
  • AI image generation
  • Voice & style rules
  • Autopilot agents

Free · no commitment

See your brand on Hang.

Share your work email and we’ll build a free prototype in your brand, showing exactly how Hang can upgrade your guest experience.

or book a demo